REFUND & RETURN POLICY

LeLamor (www.lelamor.in)
Effective Date: 19 February 2026

At LeLamor, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

• Item must be unused and unworn

• Product must be in original condition

• All tags and packaging must be intact

• Proof of purchase (order ID / invoice) is required

Returns requested after 7 days of delivery may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or worn products

• Items damaged due to misuse

• Products without original packaging

• Clearance or sale items (if applicable)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery

• Share clear photos/video proof via email

We will arrange a replacement or refund after verification.

4. Return Process

To initiate a return:

1. Email us at help@lelamor.in

2. Mention your Order ID and reason for return

3. Our support team will guide you through the process

Customers may be required to ship the product back to our return address (shared upon approval).

5. Refund Process

Once we receive and inspect the returned product:

• Refund will be approved within 3–5 business days

• Amount will be credited to the original payment method

• Refund reflection time: 5–7 business days (depending on bank/payment provider)

6. Shipping Charges

• Shipping charges are non-refundable (unless product is defective or wrong item delivered).

• Return shipping cost may be borne by the customer unless otherwise stated.

7. Order Cancellation

Orders can be cancelled before dispatch.

Once shipped, cancellation is not possible, but you may request a return after delivery (as per eligibility).

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

• If issue persists, contact us

9. Contact Information

For any return or refund queries:

📧 Email: help@lelamor.in
📞 Phone: +91 9891264008
🌐 Website: www.lelamor.in